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Executive – Outbound Holidays (Incentive Travel)

Mackinnons Travels (Pvt.) Limited was established in 1971 and gained International Air Transport Association (IATA) status in 1976. The company is a subsidiary of one of the largest conglomerates in Sri Lanka, the John Keells Group. MTL provides its customers with outbound travel related services which includes issuing of air tickets, hotel reservations, holiday packages, assistance in visa formalities to name a few.

We invite applications from suitably qualified individuals to apply for the post of Executive – Outbound Holidays (Incentive Travel), to be based at the Head Office in Colombo 02.

What you will be doing:

  • Provide an intermediary service between clients and suppliers to plan MICE travel arrangements.
  • Preparing customized itineraries to suit the clients’ preferences and budget.
  • Create competitive tour/holiday packages based on local and global travel trends.
  • Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
  • Create innovative ways to resolve customer issues.
  • Cross-sell relevant products and services.
  • Reach the revenue and profit targets.
  • Build and maintain strong relationships with key persons including customers, international travel agents etc.
  • Represent Mackinnons and travel with Tour Groups as the company liaison.
  • Ensure 100% customer satisfaction both pre-& post sale.
  • Provide accurate tour costings and proposals to client management team based on quotations received from airlines & suppliers.
  • Analyze changes in tours itinerary, airlines quotes, customer requirements to determine tour costs.
  • Maintain records of tour costing and supplier correspondences.

What you need:

  • Passion for travel
  • The ability to provide exceptional customer service.
  • GDS knowledge (Amadeus preferred).
  • The ability to work towards targets including sales, quality and customer satisfaction.
  • Strong knowledge of products including airlines, hotels, cruises and tours.
  • Proven experience in creating tour itineraries as well as achieving revenue targets.
  • A Degree in Business Management, Sales, Marketing from a reputed University or CIM and Advanced Level Qualification (Local or London).
  • 3 years’ experience in the outbound travel industry.

Remuneration for the above position will be in accordance with the JKH Compensation and Benefits Policy.

Apply now to join our team via the Transportation Sector Careers site.


Customer Service Officer

Mackinnons Travels (Pvt.) Limited was established in 1972 and gained International Air Transport Association (IATA) status in 1976. The company is a subsidiary of one of the largest conglomerates in Sri Lanka, the John Keells Group. MTL provides its customers with outbound travel related services which includes issuing of air tickets, hotel reservations, holiday packages, assistance in visa formalities to name a few.

We invite applications from suitably qualified individuals for the post of Customer Service Officer, based at the Head Office in Colombo 2.

The incumbent will be responsible for:

  • Directing telephone inquiries to relevant departments, effectively.
  • Greeting and directing customers to relevant departments.
  • Assisting in general office administration / HR related tasks.

The ideal candidate should have:

  • G.C.E. O/L’s qualification with a Distinction in English.
  • Excellent communication skills.
  • Computer literacy in MS Office packages.
  • Excellent interpersonal skills.

Remuneration for the above position will be in accordance with the JKH Compensation and Benefits Policy.

If you are confident that you possess the above requirements, please forward your resume, with the contact details of two non-related referees to udeshi@mackinnonstravels.com on or before the 24th January 2019.

Please mention the name of the vacancy and company in the subject line of the e-mail.

 


Executive – Integrated Application Services

Mackinnons Travels (Pvt.) Limited was established in 1971 and gained International Air Transport Association (IATA) status in 1976. The company is a subsidiary of one of the largest conglomerates in Sri Lanka, the John Keells Group. MTL provides its customers with outbound travel related services which includes issuing of air tickets, hotel reservations, holiday packages, assistance in visa formalities to name a few.

We invite applications from suitably qualified individuals to apply for the post of Executive – Integrated Application Services, to be based at the Head Office in Colombo 02.

Candidate will be mainly responsible for;

  • Designing, developing and maintaining applications.
  • Designing stable, reliable and effective data structures and ensuring all data schemes and programs meet company and performance requirements.
  • Gathering user requirements and identifying new features, preparing accurate and timely reports, document knowledge in the form of knowledge base tech notes and articles.
  • Providing prompt and accurate feedback, ensuring proper recording and closure of all issues.
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues, liaising with other support teams to improve applications and establishing best practices.

The ideal candidate should have;

  • A bachelor’s degree in Computer Science/Information Technology or an equivalent academic qualification.
  • Strong analytical, OOP principals and programming skills.
  • Knowledge on software development in ASP.NET, MS SQL server & sound knowledge on LINQ would be an added advantage.
  • Experience in Mobile application development would be an added advantage.

Remuneration for the above position will be in accordance with the JKH Compensation and Benefits Policy.

If you are confident that you possess the above requirements, please forward your resume, with contact details of two non-related referees to hr.trp@keells.com on or before 24th of January 2019.

Please mention the name of the vacancy and company in the subject line of the e-mail.